We are pleased to announce the general availability of Infor CRM SLX 9.2 for Infor cloud and on-premises customers. This release provides several functional, user interface and technical improvements.

Release highlights include:

• Customer Journey Tracking on Contact, Account, Opportunity, and Lead for custom sales process stages and steps

• Graphical view of the Customer Journey

• Fully configurable from the Administration menu

• Updated SpeedSearch interface for improved usability and performance

• Drop down configuration of entity search from the main search box

• Type ahead in the search box

• New results view groups by entity

• Pricing support for unpromoted accounts - ERP Integration

• Real-time pricing availability - ERP Integration

• Can lock and secure an item to prevent going into a back order situation
• Pricing availability warehouse lookup is very fast

• Crystal Reports updated to latest version

• Additional Administrative capabilities on the web:

• Activity Re-alignment tool
• View Logged in Users
• CRM License Management
• Ticket Auto Assignment

• Ability to manually start a Workflow via our REST interface

• SQL Native Client has been replaced with the Microsoft OLE DB Driver for SQL Server to support SQL Server 2022

Action steps

• For more information about this release please see the Release Documentation.
• Contact Simplesoft for upgrade or questions at support@simplesoft.net.

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